Hospitals implement LSA’s video-interpreting

01/04/2013

FOR IMMEDIATE RELEASE:

Media Contacts:
Keri Robinson
215.259.7000 X55356
krobinson@lsaweb.com

Daniel Hollingshead
859.494.7485
dan@connectedpatients.com

Connected Patients, LLC Announces New Video Remote Interpreting Module on ConnectMeTM Computer Systems
New Service Will Eliminate Language Barriers While Improving Patient Care and Satisfaction

Lexington, KY (January 3, 2013) – Through a new partnership with LSA Video, Inc., a leading provider of professional Video Remote Interpreting (VRI) services, Connected Patients, LLC is pleased to announce a major enhancement to its ConnectMeTM computer terminals.  Effective immediately, ConnectMeTM users will be able to access qualified American Sign Language (ASL) and foreign language interpreters on demand via the bed-side, touch-screen computer system.

Dan Hollingshead, President and CEO of Connected Patients, LLC sees a lot of upside in the new partnership.  “The ConnectMeTM system is incredibly simple to use but also powerful and flexible.  We’ve leveraged those strengths, adding on-demand video interpreting which we know will help our customers improve communication with their patient population which is becoming more diverse every day.  Partnering with LSA, a leader in this space, ensures the highest level of service and professionalism.  We’re very excited about the possibilities!”

The new ConnectMeTM VRI module will not only help hospitals better meet the needs of its Limited English Proficient, Deaf and Hard of Hearing patient populations, but will help improve patient care and satisfaction.  Through the secure VRI platform,  patient and clinician will be able to see and hear the remote interpreter as if he or she were right there in the room, ensuring timely, effective and completely accurate communication for both parties.  With the ability to instantly connect to a live professional interpreter (removing the patient / provider communication barrier with just the click of a button), VRI helps hospitals and healthcare organizations comply with the new Joint Commission Standards for Patient-Centered Communication.

“We’re very pleased to announce our new partnership with Connected Patients, LLC, and we’re looking forward to our VRI platform being added to the already successful ConnectMeTM computer systems,” said Starla Keith, Executive Vice President, LSA.  “We anticipate a long and mutually rewarding partnership for years to come as we work together to eliminate patient / provider language barriers and enhance the patient experience through cutting-edge technology solutions.”

About Connected Patients, LLC
Connected Patients, LLC is a Lexington, KY-based technology company committed to providing health care facilities and their patients with solutions leading to a better patient experience. The company specializes in user-friendly ConnectMeTMterminals which can either be installed bedside or mounted on an articulating arm, readily useable by clinicians, patients, and their families. The ConnectMeTM terminal has an LCD touch-screen with large, easy to use virtual buttons. The system can be viewed at http://connectedpatients.com/connectme-overview.

About LSA Video, Inc.
LSA Video, Inc. is a wholly-owned subsidiary of Language Services Associates (LSA).  Founded in 1991 by Laura K.T. Schriver, who still holds the title of President and CEO, LSA offers a full range of language-based services, including Translation and Localization, Video Remote Interpreting, INTERPRETALK® Interpreting by Telephone, Face-to-Face Interpreting, American Sign Language and Intercultural Consulting.  With over 150 employees and a network of more than 5,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide in over 200 languages.  For more information on LSA Video, Inc., please contact Jon Potter on 0808 234 1917 (ext 55373)

jpotter@lsaweb.com

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Top 10 Most Spoken Languages in the World

07/18/2011

With the help of Wikipedia and the CIA’s World Factbook, The Post Chronicle compiled a list of the top 10 most spoken languages in the world.

This report goes through the list, explaining where each language is spoken, its origins and what language category it falls under (i.e. romance, Slavic, etc.).

English comes in at third place on the list, with two other languages beating it out for first. Not surprisingly, Mandarin Chinese is the number one spoken world language, with over one billion speakers. So, which language comes in as the second most spoken in the world?

To read the complete article from The Post Chronicle, please click here.

To find out how Language Services Associates can support your language needs, please call 0808 234 1917 or visit www.lsaweb.co.uk


LSA’s Video Remote Interpreting Service is Featured in the June/July 2011 Issue of Communications Business Solutions

07/14/2011

LSA’s Video Remote Interpreting Service is Featured in the June/July 2011 Issue of Communications Business Solutions.

In the June/July issue of Communications Business Solutions, Mauricio Vicente, LSA’s Chief Information Officer, provides a closer look at the company’s Video Remote Interpreting (VRI) service. In the article, he explains what VRI is, how it works and the many features of LSA’s new platform. He also announces the launch of InterpreBot, LSA’s newest and most innovative video remote interpretation service.

Read the full article here


Language Services Associates helps save a life (South Brunswick Post)

06/21/2011

DATE POSTED: Thursday, June 16, 2011 8:06 AM EDT
By Charles Kim, Managing Editor

A language program helped police save a heart attack victim who could not speak English, officials said.

According to police, an unidentified 49-year-old woman called police at 10 a.m. June 7 because she was suffering a heart attack.

Sgt. James Ryan said the woman, who used a cell phone to make the call, could not communicate with the dispatcher to tell police where she was or what the problem was.

Using a new service called Interpretalk, the dispatcher was able to connect the caller with a translator that, in turn, was able to determine the woman’s location within two minutes of being on the call, according to Sgt. Ryan.

Police officers arrived at the location with EMS personnel and transported the woman to an area hospital where she was reported in good condition following the incident, according to Sgt. Ryan.
The new service, offered through Language Service Associates in Horsham, Pennsylvania, allows officers and dispatchers to communicate in 157 different languages 24 hours a day, seven days a week, according to Sgt. Ryan.

”Our community is diverse, and we want to be able to assist anyone in need,” police Chief Raymond Hayducka said. “This new tool gives officers and dispatchers another way to get help to people in need in an emergency.”

Language Service Associates started in 1991 and has developed services to break down different language barriers across many different industries, according to the company’s website.

The company has more than 5,000 independent language contractors that provide translation services to some 2,000 different clients, according to the company.

It also makes its services available in a variety of forms, including mechanical translation and telephonic as well as face to face.

Township police have used the new service seven times since it was available to the department in March, Chief Hayducka said.

”This case clearly demonstrates the importance of being able to reach out to all aspects of our community,” Chief Hayducka said.

Without the service, police may have not been able to provide lifesaving assistance.

”We could not understand where the victim was, and her being on a cell phone (as opposed to a home line) made it more difficult,” Communication Center Supervisor James Deery said. “The service Interpretalk provided was quick and provided the lifesaving measures she needed.”